I. Refund and Cancellation Terms

A. Refunds
Lemko Rusyn Family Search provides expert genealogy research services that are unique to each client’s specific family research objectives. Because every Family Research Project is client-specific, professional genealogist research time and expense are non-refundable.

B. Cancellations
In order to provide the highest level of customer service to our clients, we begin the research process within 5 business days from receipt of a confirmed order. We do not allow cancellations once you submit an order. However, if you are in the process of placing an order and save your progress for a later date, you may cancel any time prior to submitting the order.

C. No Guarantee of Results
When you order a Family Research Project, you are paying for a professional genealogist's time and expense, NOT necessarily results. Research results depend on a variety of issues such as record availability, condition, and location, time periods being researched, and family-specific factors. We cannot guarantee what information we will find on any family.

II. Billing Terms

A. Immediate Credit Card Billing
Because every Lemko Rusyn Family Search Family Research Project is unique, we bill credit cards immediately after checkout for the amount specified as Deposit to be Charged Today on the checkout invoice.

B. Full Payment before Shipment
We bill a 50% deposit at checkout with the balance due upon project completion according to the Family Research Project terms in Section III. When you enter an order, you authorize Lemko Rusyn Family Search without further consent to charge your credit card up to the amount specified as Order Total (Authorized) on the checkout invoice. Deposit to be Charged Today on the checkout invoice will be charged immediately after checkout, as described in Section IIA. The balance, up to the Order Total (Authorized) on the checkout invoice, will automatically be charged upon Custom Research Project completion and prior to final shipment.

III. Family Research Project Terms

A. U.S. and International Family Research Project Orders

Basis for Family Research Project Orders
To place an order for a Family Research Project, you must first request a free, no-obligation Custom Research Quote. If you decide to place an order, it will automatically be entered for the Order Total (Authorized) amount indicated in your client-unique Custom Research Quote.

Basis for Custom Research Quotes
Custom Research Quotes are based entirely on the information you submit to us, including your research objectives, current information and prior research. A quote is valid only for a given set of information, and is non-transferable to other research objectives. For other research objectives, you may request additional free quotes.

Nature of Custom Research Quotes
Lemko Rusyn Family Search estimates required research time in 10-hour increments. A Custom Research Quote is not a guarantee of required time or results. It is a good faith estimate of what could reasonably be expected for a project of a given nature. However, all Family Research Projects are inherently unique and there is no way to definitively determine the required time in advance.

Billing: Research Time
When you place a Family Research Project order, you are authorizing us to perform up to the number of research hours estimated in your Custom Research Quote. You will be charged a 50% deposit for the Custom Research Quote total at checkout. You will automatically be charged for the balance due, up to the Order Total (Authorized), when your project is complete and before shipment.

Billing: Expenses
Our hourly rate included in each Custom Research Quote is for professional U.S. and International genealogist research time. You will additionally be responsible for any expenses incurred during record retrieval. Any expenses exceeding the Custom Research Quote will be submitted to you for prior approval. You will receive a detailed receipt for any expenses with supporting documentation.

Research Fees
All quoted fees are effective August 1, 2007, and are subject to change without notice.

Delivery Time
As part of your Custom Research Quote, we will provide an anticipated completion timeframe for your project. (The completion timeframe is not the same as the quoted research hours - for example, a quote for 10 hours does not necessarily mean the project will be completed over the course of 10 hours.) The completion timeframe does not represent any guarantee, as records must be located, which can take significantly longer to receive. In the event that a delay is expected, we will contact you.

IV. Quality Statement
Professional research for your project will be conducted with quality, accuracy and integrity. Prior to commencing research, it will be ensured that your requirements have been fully understood and that the likelihood of success has been communicated to you. An initial free Custom Research Quote will be provided only if the research project is feasible.

Parish register searches will be conducted from actual index/register images, transcripts will not be relied on as fact. Original certificates and copies of parish registers will be supplied whenever possible. We shall endeavor to prove family ancestry through the use of authoritative source material, or copies thereof. Transcriptions, ambiguous or uncertain results will not be relied on as fact. Any ambiguous results will be communicated to you as such. Census information will not be solely relied upon to establish parentage. We will always obtain birth certificates or baptism records for this purpose.

All stages of research will be recorded, and all source material will be cited in the research report. Research will be undertaken in a timely manner, regular communications will keep you up to date on the progress of your research. We regularly visit records offices and archives, and can access records from the United States and Eastern Europe. We will always refer to original source documents and obtain official birth, death or marriage documents to prove your ancestry.

V. Privacy & Security Policies
This privacy notice discloses the privacy practices for Lemko Rusyn Family Search. This privacy notice applies solely to information collected by this web site. All payment information is collected by PayPal. Lemko Rusyn Family Search has no access to this information. Click to view PayPal Privacy Policy.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily provide to us by email or other direct contact. We will not sell or rent this information to anyone. We will not sell or share your information other than as necessary to fulfill your request, e.g. to ship an order.

We request information from you on our order form. To purchase from us, you must provide contact information (name, email and shipping address) and financial information through PayPal (PayPal account information, credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. Only employees, who need the information to perform a specific job such as billing or customer service, are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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